MINI offers several options depending on whether you need Roadside Assistance, Accident Assistance, or ConnectedDrive Customer Support.
MINI Roadside Assistance
MINI Roadside Assistance is available 24/7, 365 days a year, to assist with a variety of issues and get you back on the road quickly and safely.
Contact MINI Roadside Assistance in the following situations:
- Vehicle breakdowns
- Flat tire or tire change needed
- Dead or weak battery requiring a jump start
- Running out of fuel or operating fluids (driver responsible for costs)
- Locked out of your vehicle
- Following a vehicle accident when assistance or towing is required
MINI Accident Assistance
MINI Accident Assistance Call is a complimentary service available 24/7 for MINI drivers that helps manage the aftermath of a vehicle accident. It may be triggered automatically by the vehicle’s emergency system when an accident is detected, but can also be triggered manually via the car or the MINI App.
Once activated, a trained representative provides guidance with the following:
- Towing and police contact
- Claims handling and insurer coordination
- Access to MINI Certified Collision Repair Centers
MINI Customer Support (for MINI Connected topics)
When contacting MINI Connected customer support, you can receive assistance with the following:
- Activating and setting up MINI Connected services and features in your MINI.
- Troubleshooting issues related to MINI Connected functions such as remote services, apps, and in-car connectivity.
- Managing your MINI ID, subscriptions, and services linked to MINI Connected.
- Information and guidance on how to use various MINI Connected features and services effectively.
- Support with software updates or upgrades related to the MINI Connected system.
- Resolving errors, connectivity problems, or service interruptions within MINI Connected.
- Questions about available services, pricing, and compatibility.
For customer support not related to MINI Connected topics, please call MINI Customer Service at 866-ASK-MINI (866-275-6464.)
